You can delete your account in the app, or by email without installing anything. Choose whichever is easier for you.
Delete in the app
Fastest. Takes effect right away.
- Open the Child360 app on your phone.
- Go to Settings and scroll to the bottom.
- Tap Delete account and confirm.
Your account is deleted immediately and you are signed out.
Request deletion by email
No app needed.
- Send an email to hello@techtangle.site from the email address you use to sign in to Child360.
- Use the subject line Delete my Child360 account.
- We confirm the request and delete your account within 30 days.
If you write from a different email address, we may ask you to confirm that you own the account.
What is deleted
When your account is deleted, we delete:
- Your account information (name and email address)
- All screen time reports and app usage records of the child devices paired with your account
- The installed apps lists and device information of those child devices
- Notification tokens of your device and the paired child devices
- The link between your account and the paired child devices
If a child's phone is also paired with another parent's account, its data stays available to that parent. Otherwise, data sharing from the child's phone stops. The Child360 Child app can then be uninstalled from the child's phone.
What is kept, and for how long
Some data is kept for a limited time after your account is deleted.
Backups
Deleted data may remain in backups for a short time, after which it is permanently erased.
App analytics (Firebase Analytics)
Does not contain your name or email address.
Crash reports (Firebase Crashlytics)
Do not contain your name or email address.
Records we are required by law to keep
Kept only for the period the law requires.
Deleting only a child device
To stop sharing without deleting your account, either of you can remove the pairing.
On the child's phone
The child can unpair in the Child360 Child app at any time. Every paired parent gets a notification.
On your phone
Open the device's page in the Child360 app and remove it.
When you remove a device, its reports are deleted from your account. If your child unpairs, past reports stay visible in your app until you remove the device or delete your account.
Questions
Write to us at hello@techtangle.site. Our Privacy Policy explains how we handle data in full.